Representatives from Local 100 United Labor Unions and Arkansas Community Organizations met with Lisa Birmingham, Regional Vice President from the Comcast office in Michigan, Mike Wilson, Vice President in Little Rock, and Evangeline Parker, Comcast Public Affairs Coordinator, today at the Little Rock Comcast office.
They did the dog and pony thing, but admitted that they made mistakes and were on the learning curve.
We questioned them about the computers -- what were the specs, were they refurbished, were they really worth the $150, how long did it take to get them to the people? They did not know the answer to these questions.
We pushed them on the following issues:
1. Allowing people to receive the service if they owe a back bill and make a payment plan -- they did say that people could get the service if they received amnesty for very old back bills;
2. Alternatives and clarification on the requirement to have a letter from the school saying that children were on the free lunch program. We urged them to accept applications without proof of enrollment. They did say that they were eliminating this requirement for Provision II schools. We told them to do more.
3. Setting goals and ways to measure success and to work with us in doing so. They said that they would come up with a measure.
4. Making the application process local in addition to the national number.
5. Advising us on the specifics of the type of computer sold for $150...net book versus laptop, refurbished versus new with warranty.
We requested to meet again in 45 days for answers to our demands.
Video of single mother Marthella Johnson explaining way she needs Internet Essentials to work. Click here. Video of Marthella discussing her problems with getting Internet Essentials. Click here.